Terms & Conditions
Terms and Conditions
Ordering from Quadcopters.co.uk is very easy simply find the items you want to buy, add them to your basket and then follow the checkout procedure entering your delivery details, then payment is made by credit or debit card through our secure payment system or by Paypal if you have an account. An email will be sent when your items have been despatched. In the event of items being out of stock we will inform you as soon as possible with estimated delivery times or an alternative. We aim to despatch all orders the same day or within 48 hours of reciept of the order. Cut off time for dispatching same day is 2.30pm.
Orders recieved from a Friday after 2.30pm to Sunday will be despatched on the next working day.
Please note if your order is needed urgently or is time specific please select DPD which offers a next working day service. Our cut off time is 2.30pm for DPD courier if your order is placed after 3pm it will ship the next business day using the service you selected.
Royal Mail 1st class deliveries are usually 1-2 working days, however this is not a guaranteed service and during busy times of the year this can increase and deliveries can only be considered as lost after 15 working days after there expected due date of delivery as per Royal Mails Terms and Conditions.
International Postage / Shipping Rates
Postage rates are calculated by the weight of the items in your shopping basket and the location they are being posted to.
International orders that are to large (Over 2kg) for Airmail will be sent with alternative courier serice and can take between 2-7 working days on average depending on your location.
Selecting the wrong postage for your country or destination to reduce the shipping fees at checkout will result in the order being cancelled and refunded.
Goods remain the property of Quadcopters Limited until cleared funds are available for the said item or items, we can refuse to deliver the goods until cleared payment is available or in the event of non payment or reverse payment we reserve the right to collect the goods if they have been shipped and claim expenses for the recovery of the goods.
Returns and Warranty
If for any reason you are unhappy with your purchase, simply return it to us unused in its original packaging in re-saleable condition as you received it. We will issue a refund for the price you paid for the item excluding any postage costs. If the return is due to Quadcopters.co.uk making a mistake in your order we will also refund appropriate postage costs where applicable up-to a limit of £6.95 for larger items , We can also arrange collection for faulty items (please note we will reclaim the shipping costs if the item is deemed not to be faulty or user error. If the return is due to the item being damaged or faulty then please contact us, we will inspect and test return and depending on the fault it might have to be returned to our suppliers for repair/replacement or further inspection, Items that are returned and not found to be faulty by us or our suppliers can not be refunded and a admin charge will be incured our rate is currently £60.00 per hour although this is subject to change at any time. You should also inform us of items that have been damaged during delivery within 24 hours of recieving it so we can make the appropriate claims, parcels that are delivered and show signs of damage must be signed for as damaged with the delivery agent. If you are returning an item please make sure you use sufficient packaging so it doesn't get damaged in transit.
A 10% Restocking fee will be applied for items returned that have been opened this is because we need to fully test the item before placing back on sale in our store. Also we recommend using a recorded delivery or insurance for valuable items. Quadcopters.co.uk is not responsible for returns that never make it back to us .Please also note we can be very busy at times and therefore it is usually anything between 2 - 14 working days to test items sent to us. Additionally if we require replacement parts to come in from our main suppliers then this will incur further delays.
Any Faulty goods must be reported within 3 days of receiving them and a support ticket created via our website.
We can not refund or replace items that have not been used correctly and then damaged, this includes Quadcopter kits, RTF Quadcopters, Escs, Motors and all related products on our website which might be beyond the operators skills, please make sure you have a reasonable expectation of the results when learning to fly model aircraft and obtain insurance from the BMFA and fly from legal and safe sites.
Limited Warranty on Moving Parts and Lipo Batteries
Limited warranty applies to products such as moving parts and Lipo Batteries , Items such as Motors have a limited warranty period of 6 months from date of purchase and this excludes any crash damage, Neglect, or Overloading or Fitting props which will cause overload and damage.
Lipo Batteries have a limited warranty of a period of 7 days from purchase , this is due to the chemistry used to produce this type of battery technology and the ease of user abuse such as discharging below critical levels, incorrect charging methods, incorrect storage . Please report any dead cells or incorrect voltage upon receipt of goods any issues after 7 days cannot be dealt with and we will assume the lipos arrived in full working order after the 7 day period expires.
Quadcopters Limited does not warrant that the functions contained in any of this website will meet your requirements or expectations or that the operation of the website will be entirely error free, or appear precisely as described in advertisements, articles or other online resources. All content is provided 'as is' and there are no warranties or conditions (express or implied arising by statute or otherwise at law) for the content. The entire risk as to satisfactory quality, performance, accuracy and effort is with you, the user. Quadcopters LTD reserves the right to cancel and refund orders at any time. By purchasing from Quadcopters LTD you are agreeing to these terms and conditions.
International copyright and trademark laws protect the entire contents of the Site. The owners of the intellectual property and copyrights are Quadcopters LTD. You may not reproduce, republish, modify, copy, transmit, upload, post, or distribute, in any manner, the material on the site, including text, graphics, and code without written permision from Rcpitstop.
VAT IS CURRENTLY CHARGED AT 20%